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UPfront - marketing tips

You’ve heard that inbound marketing is cost effective and has solid lead conversion – what is it and how does it work?

21/7/2015

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In the last 10 years marketing has been undergoing a paradigm shift from buying attention to earning attention. Where does your company sit with marketing – do you mostly keep to traditional methods such as advertising, trade shows and sponsorship. Or, have you honed into the new holistic method of marketing with a digital base where you answer the questions your customers want to know through permission based educational content? 

Inbound marketing is based on the premise that you are easy to find, that you pull customers to you. The theory is that you create content that interests your customers so they naturally gravitate to your business, which creates leads for you to close.  

Marketers also have fallen in love with a well thought out inbound strategy because everything is measureable and the conversions speak for themselves. Unlike traditional marketing where you track sales in the hope that it was the ad you placed in the paper creating the blip – you don’t really know.  

Because inbound is reliant on the digital world, each step of the process can be tracked and measured. You will know how your leads found you, showing you how they prefer to get their information.  You will know where they went on your website, what pages they spent the majority of their time on and where they left.  

With permission-based marketing you may be narrowing your potential audience, but what you narrow it to is the people who are really interested in what you are selling. The lead conversion of inbound marketing is much stronger than that of traditional channels. In fact, Vital claim that inbound marketing converts at a 750 per cent higher rate that traditional marketing.  

Why does inbound marketing have such a strong conversion rate? It could have something to with the targeted information that is specific and useful. Rather than fighting for attention with a slash-all sale approach with all the other businesses, inbound creates information that can be read at a customer’s convenience and then it is designed to educate and engage – to answer a question, to help them with their business. It begins a conversation where the customer is respected and valued.  

The tools that inbound marketers use at strategic points of the customer life cycle include blogs, keywords, social publishing, forms, calls-to-action, landing pages, CRM, surveys, smart content and social monitoring.  

Your business may not need all these tools and you most likely won’t need them all at once – it will be dependent on individual customers and at what stage you are at with them. For example if you’re attracting new business you will be using keywords and blogs, if you’re talking to long-term customers you maybe using surveys to see what they like and how you can improve. Talk to us about how we can make inbound marketing work for you.


By Margot Bawden
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Digital marketing can create growth for your business

6/7/2015

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There are many digital marketing tools available for business and we know this can be difficult to navigate if you don’t have experience in this area. You may be wondering is it necessary for your business, what digital marketing tools to use, how to do it, and if it's really going to create growth for your business?

The reality is that digital marketing is here to stay and if  your business isn’t online, and beginning to make the most of the tools on offer you will ultimately be left behind. 


The best place to start is to find out about the various platforms and look at what will be a good strategic fit for your business.
 
Social media
As hard as some business owners may try to get away from social media, it is a strategic marketing tool for businesses. The positive news is that you don’t need to be on all social platforms, despite what some people may tell you.

Many business owners fall into the trap of attempting to be on multiple platforms and then doing a really bad job at managing them all.  You need to be strategic, follow these three points:

  1. Find out where your target audience is
  2. Figure out the time you have to maintain your online presence
  3. Once you have identified the platform stick with it.  

Remember, that with social media, results appear over time. A crucial part of any digital marketing strategy is to analyse your results.

Different social media platforms work for different businesses. For example, Pinterest is great for clothing stores, artists, photographers, as a place to showcase their work.  LinkedIn is perfect for business professionals wanting to connect with like-minded professionals and grow credibility.  Facebook is a great sales tool for B2C companies, because the advertising tools are effective in getting your wares in front of the right target audience.

Email marketing
Social media may not be for your business, but there are other digital options that you could consider like electronic newsletters, or electronic direct marketing (EDM) – the same thing just a flashier term.  EDM is when you email out regular information such as sales offers, tips and tricks, event promotions etc, to your list of clients, or potential clients.  There are strict rules around spam in New Zealand, so make sure you have the recipients’ permission before hitting the send button. 

EDM is a cost effective way to keep top of mind with your current clients, because for many businesses referrals and repeat custom is their core income.

It may be hard to get your head around, but as a digital marketing professional you can be assured that it does complement traditional marketing. It can build your online footprint and credibility, create sales opportunities and grow your brand presence. It can also save your business money if you are moving from print to digital. If you start now you will be ahead of your competitors as they continue to ask the question – “Is it necessary?”.

If you would like to find out how digital marketing and online communications can work for your business get in touch today.

By Kathleen Boyd
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